FAQs
Frequently Asked Questions
About the Products
Administration
Can I give my pet a different amount than recommended?
Yes, if your pet needs more support, you can gradually increase or even double the amount. Once you find an amount that works for your pet, you can safely stay at that level, even if it is higher than shown in the administration table. Our Customer Experience team is always happy to develop a personalized support plan for your pet! Reach out to us anytime at [email protected] or (844) 673-7287.
Can this be taken with other supplements and veterinary products?
Yes. We have completed safety studies that show ElleVet products are safe to take in conjunction with other veterinary products. As with any product, we recommend letting your veterinarian know that you are adding ElleVet to your pet’s regimen.
Does it expire?
The products have an 18-month shelf life, and the suggested use-by date is printed on all packaging.
How do I store my product?
Products should be stored in a cool, dark place out of direct sunlight but do not need to be refrigerated.
How many times a day do I need to give the product to see results?
Based on our research on how animals metabolize our product, twice a day administration is needed for the best effect. Spacing the administration about 12 hours apart is ideal, and at meal time improve absorption. If you are not seeing the desired results, a third administration can be added at an every 8 hour regimen if needed.
What if we miss a day?
It happens! If your pet misses their ElleVet for a day or two, just resume administration as usual. If your pet is using ElleVet for mobility/joint discomfort and misses a week or more, you can safely return to the Week 1 administration amounts for a week, if needed, for best results.
Where do your administration instructions come from?
Accurate administration is essential for success. Our administration instructions are based on extensive metabolic studies and are specific to each support type, including mobility, stress, skin, neuro, and cognitive. Depending on the type of support needed, you may need to administer a “loading” amount for the first week, or the recommendation may be consistent week to week. Ultimately, all pets respond differently to hemp and you may need to adjust the administration amount up or down from the listed recommendation. Our Customer Experience team is always happy to help develop a personalized support plan for your pet's needs! Reach out to us anytime at [email protected] or (844) 673-7287.
Effects
Are there side effects of hemp?
Side effects, if any, are usually mild and infrequent. Occasionally a pet may have soft stools but this typically resolves in a few days. They may also show signs of mild sleepiness for a few days, most often because they are comfortable and able to get a restful sleep.
Are your products safe for dogs with food sensitivities or allergies?
Pet parents seeking support for pets with sensitive stomachs often choose our Soft Gels or Oil rather than our Canine Chews or Feline Paste, since they have fewer ingredients.
If you have questions about what product is right for your pet, our trained Customer Experience team is here to help! Reach out to us anytime at [email protected] or (844) 673-7287, and we’d be happy to help you develop a personalized support plan. We also recommend consulting your veterinarian if you have concerns about your pet's regimen.
If you have questions about what product is right for your pet, our trained Customer Experience team is here to help! Reach out to us anytime at [email protected] or (844) 673-7287, and we’d be happy to help you develop a personalized support plan. We also recommend consulting your veterinarian if you have concerns about your pet's regimen.
How long does it take to see effects?
Typically between 48 hours and 5 days, depending on many factors including pet size and support needs. Some pet owners see a noticeable difference within 24 hours, though some dogs may take up to two weeks to show improvement.
What if my pet eats more than they should?
Generally, side effects are minimal, even if your pet eats the whole bag or bottle. If they do eat more than recommended they may be sleepy and/or have soft stools. If your pet experiences any side effects or eats more than they should, we recommend calling your veterinarian.
Will this make my pet high?
No! ElleVet products cannot make your pet high when taken within recommended doses. ElleVet products contain only trace amounts of the compound that causes a “high” and will not cause an adverse psychoactive effect. Some pets will sleep more, but this is typically because they are getting a comfortable sleep.
Product Selection
How do I know which product is right for my dog?
ElleVet offers a variety of product options to suit the needs of every pet. All of our products are made with the same Complete Spectrum Proprietary Hemp Oil, so you can be sure that whichever option you choose, it will be safe and effective for your pet. In general, we offer the following guidelines:
For dogs:
For dogs:
- The Oils are our original product, and are recommended for dogs with food sensitivities or who have trouble accepting capsules. They are also great for very small dogs who require precise administration, and are the most economical option for very large dogs.
- Soft Gels are odorless and tasteless, making them great for picky eaters and dogs with food sensitivities or sensitive stomachs.
- Soft Chews are ideal for chew-loving dogs, and are also a great way to add supplemental glucosamine and chondroitin into your dog's daily regimen.
- Our Feline Oil is our original product, and is recommended for cats with food sensitivities or who have trouble accepting paste or soft gels.
- Feline Paste comes in an easy to use syringe, and can be administered at mealtime. It is a great choice for cats who like wet food or who would struggle receiving oil from a syringe.
- Soft Gels are odorless and tasteless, making them great for picky eaters and cats with food sensitivities or sensitive stomachs.
My pet has a sensitive stomach. Which product should I choose?
Depending on your pet's particular sensitivity, we recommend choosing either the Oils or the Soft Gels.
The Oils contain only one ingredient - our Complete Spectrum Proprietary Hemp Oil - making them a great option for pets with allergies or sensitivities to specific ingredients.
The Soft Gels are odorless and tasteless, so they are a popular choice for pets who are sensitive to strong smells or flavors. They are also well-tolerated by most pets with sensitive stomachs.
The Oils contain only one ingredient - our Complete Spectrum Proprietary Hemp Oil - making them a great option for pets with allergies or sensitivities to specific ingredients.
The Soft Gels are odorless and tasteless, so they are a popular choice for pets who are sensitive to strong smells or flavors. They are also well-tolerated by most pets with sensitive stomachs.
Science
Are ElleVet products third party tested?
Yes. Testing is of critical importance to us. At a minimum, ElleVet products are tested at third-party certified laboratories at the following stages:
- 1. The plants are tested for compliance by a 3rd party before harvest. After harvest, the every lot undergoes inspection and testing.
- 2. The extract is tested to make sure it has the desired blend and is free of contaminants.
- 3. The final product is tested again to confirm it has the desired concentration.
- 4. Batches of final products are regularly tested to ensure no potency is lost during their shelf life.
Is dog/cat hemp the same as human hemp?
Our product is specifically formulated and tested for pets.
Where does ElleVet's hemp come from?
At ElleVet, we control our products’ entire cycle - from the farm to the end-user. We do not buy from a bulk manufacturer. Our products are made of a proprietary whole hemp plant extract. The unique hemp cultivar we use, our strictly controlled growing in Colorado, specialized manufacturing processes, and comprehensive testing ensure the high quality of our products.
About ElleVet
Fulfillment
Can I get ElleVet from my veterinarian?
ElleVet is stocked by many veterinary clinics across the US, and we are constantly adding new accounts to make our products even more accessible. We would recommend talking to your vet to see if they currently carry or are interested in carrying ElleVet. If you'd prefer to have your products delivered, you can always order directly through our website!
How does a subscription work?
With a subscription you will receive 25% off your first order and then 15% off every order after! Orders over $150 will also receive free standard shipping. When you sign up for a subscription, an order will be processed and shipped to you at that time. All subsequent orders will be processed at the interval you select during check out, and you will receive 5-day and 2-day reminders prior to your renewal date. Subscriptions can be changed, paused, or canceled at anytime. Our Customer Experience team is always here to help! Reach out to us anytime at [email protected] or (844) 673-7287.
How does shipping work?
We ship anywhere within the United States. We offer free standard shipping for orders over $150. For orders less than $150, standard shipping is a flat rate of $5.95. Standard shipping generally takes 3-5 business days from the time an order is placed to arrival at your door, though orders to the West Coast may take slightly longer. Orders may be slightly delayed during holidays and promotions.
What is your return policy?
Unopened products can be returned for a full refund within 30 calendar days of purchase. We cannot accept returns on expired products. If you purchased our product from a veterinarian, please contact them directly to enquire about any return policy they may have.
Trust/Safety
Are your products safe to give to my pet?
Yes! ElleVet products have been proven safe and effective. Clinical research and data are behind all of our products and we test them with the best veterinarians in the country, including pharmacokinetic studies and multiple clinical trials with Multiple Veterinary Medical Schools such as Cornell, UC Davis and University of Florida. With more than 40 clinical trials and R&D projects completed or underway, we are proud of what we have accomplished and are committed to continuously innovating to improve the lives of pets safely and effectively.
Do you have a Certificate of Analysis (COA) for your products?
Yes. Every ElleVet product has a batch number with a corresponding COA. Please contact us if you have questions or would like to request the COA for your specific product.
Is there someone I can call for guidance?
Absolutely! Our knowledgeable team is here to help answer any questions pet parents may have, and are happy to develop a personalized support plan for your pet's specific needs. Call 844-673-7287 or email [email protected], M-F 9AM-5PM, EST.
Is your product recommended by veterinarians?
Yes! Veterinarians nationwide trust our product as safe, effective and science based. Veterinarians recommend ElleVet products to their clients and give ElleVet to their own pets — the best recommendation of all! In fact, our advisory board is made up of many of the brightest minds in veterinary practice, and their expertise is invaluable to our product development.
What does Complete Spectrum mean?
This means that our oil includes all of the compounds naturally found within the hemp plant. Together, these properties of the plant form an “entourage effect,” working together to make for a more effective product. The hemp we use is a strain developed specifically for us and grown just for us. No one else uses the same hemp we do and ours is the only hemp proven to work in multiple clinical trials.
What is NASC?
NASC, or the National Animal Supplement Council, is a nonprofit trade association whose mission is to promote the health and wellbeing of companion animals and horses given animal health supplements by their owners, and to protect and enhance the animal supplement industry. We are proud to display the NASC Quality Seal, which demonstrates our commitment to quality, vigilance, and continuous improvement to promote the wellbeing of pets. You can learn more about NASC here.
What makes ElleVet products different?
Our favorite question! Science and research is at the heart of everything we do. Our Complete Spectrum Proprietary Hemp Oil has been proven safe and effective in multiple clinical trials, and its high potency allows for economical administration. We maintain professional quality control standards, and have a COA available for every batch.
Why is there such a large range of prices for hemp products?
We get it - the hemp market can be overwhelming! When considering which product is right for you, it is important to understand what goes into the formulation. Some companies offer temptingly low prices, but further scrutiny reveals that their potency is too low to be effective, or that their formulation is not optimized for results. ElleVet is the only product proven effective in multiple clinical trials, and our products have a higher concentration of hemp extract per milligram compared to other hemp products available. An independent analysis has shown that ElleVet has one of the lowest prices per milligram on the market, making it an economical choice. Additionally, ElleVet is one of the few companies with a dedicated internal Quality Control program, which ensures that our potency is always at our label claim – something that cannot be said for other products.
